FAQ

We offer you multiple payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking. We also accept payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India. Customers from India pay through our payment gateways- Paypal, PayUmoney & RazerPay in currency ₹ Rupee. Customers from the countries other than India pay through ony -'Paypal' -Payment Gateway in currency $ Doller.
We are sorry that COD is currently unavailable, But will take it into consideration. We will expedite the full operation of COD in the short time & will start COD option soon. You may now make payment through credit,debit card via our secure payment gateways.
We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to or want to add shipping charges. If you happen to be located in one of those countries we will contact you.
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Some of our products delivered from direct factory & also some of our products delivered from other countries main source.So that we are able to give you products at guaranteed low prices. We often need 3-5 working days for order preparation. After that, it will take another 5-10 days for shipping, depending on local customs clearance time. So normally you can receive it in about 2-3 weeks.
We except Return or make Exchange only if products received by you from us is not as described. Please contact us before returning a defective item in order to receive the return shipping address and other instructions. Returns without contact us will not be accepted.
We will give full refund if you don't receive your order. We will give full or partial refund if the product is not as described.
To keep a track of your order, please visit- http://ijewelmart.com/track-order/ and enter the tracking code and check the status of your shipment.